FAQ

What is the gambling self-exclusion program?
ProblemPoker.com created this program to help people with a gambling problem to voluntarily limit access to “Problem” web sites. We accomplish this through a powerful Internet filtering program, which will guard your computer from any content providing online wagering activities.

How do I sign up to the gambling self-exclusion program?
You must purchase a service subscription in our Sign Up section. You will be required to provide some personal information along with a service fee for either a one (1) month exclusion, a six (6) month exclusion, or a twelve (12) month exclusion. You will then gain access to a download link and installation instructions. Our Internet filter is completely private, spy ware and virus free, with no embedded advertising.

Can I remove the Internet filter during the self-exclusion period?
ProblemPoker.com will not provide a subscriber with an uninstallation key during an active exclusion period. However, you may cancel your service subscription and after the exclusion period expires the filter will automatically become inactive.

What will happen if I try to gamble online after I download and activate the Internet filter?
You will be prevented from accessing any content providing online wagering activities.  If you do try to access a “Problem” web site, a block message will appear, and the web site will not load.

What is the sponsorship program?
The sponsorship program is an optional feature that is included with your service subscription. During installation, you will be given the option to enter an email address of a "sponsor" of your choice. During browsing, if you repeatedly attempt to access websites relating to online gambling, the Internet filter will send a message to your sponsor notifying them of your attempt.

We do not have access or maintain any records of your browsing history; the contents of the message will be generic. The message is generated by your Internet filter and sent only to your sponsor.

How do I cancel my service subscription?
We're sorry you want to cancel your service subscription.  In order to not be re-billed, you must cancel your service subscription through Paypal. For detailed instructions on how to cancel a Paypal subscription or for additional cancellation assistance, please email us at cancel@problempoker.com.

If you cancel your service subscription, you will not be re-billed, however the Internet filter will be active until your exclusion period has expired. Once cancelled and expired, the Internet filter will automatically uninstall. Cancellations may take up to 24 hours to process.